Welcome to our website! As we have the ability to list on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 905-853-8770 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any Canadian with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

The Bedroom Shop's Return & Refund Policy

REFUNDS AND RETURNS

Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.

Cancellation before Delivery

If you have NOT received your merchandise, you may cancel all or part of your online order within 24 hours of placing your order online without a charge or fee by contacting us. This does not apply for in store purchases.

Returns after Delivery

All sales are final. However, if you discover concealed damage you have 3 days to report it. Just call our service department.

If a refund has been authorized, please note the following:

  • Cash payments will be refunded by cheque (allow 7 business days).
  • Debit Card payments will be refunded to the same account if the Debit Card and Debit Card holder are present. If the Debit Card holder is not present, Debit Card payments will be refunded by cheque (allow 7 business days).
  • Credit Card payments will be refunded to the same Credit Card (allow 7 business days).
  • All other payments will be refunded by cheque (allow 21 business days).

POLICY CHANGES

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. Your continued use of our web site or services constitutes your consent to be bound by the revised Privacy Policy.

YOUR FEEDBACK

To help us improve our privacy policy and practice, please give us your feedback. You may email us at sales@bedroomsandfutonshop.com.